Technical Support Engineer

Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. Experience in network security in a support, design, consultancy or operations role. Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations. Knowledge of common networking, security protocols and applications. Detailed technical experience in installations, configuration and operation of security appliances in large complex environments. Strong knowledge of information security principles. Excellent troubleshooting skills. Strong communication (written/verbal) and presentation skills. Solid working proficiency in both written and spoken English. Ability to operate in settings with strong confidentiality and data privacy protocols. Comfortable using FreeBSD. Knowledge of PostgreSQL. Demonstrable experience using AI‑enabled tools as part of day‑to‑day work activities to improve efficiency, quality, or decision‑making. Ability to work effectively with AI‑assisted tools while applying sound professional judgement and accountability for outputs. Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience. Experience in the field of ICS (Industrial Control Systems) security projects.